Your Rights and Responsibilities as a Find Plan NDIS Management Client

Find Plan NDIS Plan Management is a virtual care support service. Find Plan provides support to our ageing loved ones, those with mobility issues, and anyone needing additional support.

This document explains your rights and responsibilities as a client of Find Plan. It is important that you know and understand these rights so you are fully informed before you start using the service. It is also important for you to know how to give feedback about our service.

Your Rights as Find Plan NDIS Plan Management Client

As a client of Find Plan NDIS Plan Management you should expect to:

• Be treated with respect, dignity, and courtesy regardless of age, disability, cultural and linguistic background, gender, sexual orientation, socio-economic status, and religious or spiritual beliefs.
• Have fair and equal access to Find Plan NDIS Plan Management services.
• Receive services that comply with appropriate standards of professionalism, competency and accountability.
• Be able to refuse any, or all, assessment and care that is offered.
• Be provided with information about your wellbeing and plans and be involved in decision-making regarding these options.
• Have your privacy and confidentiality protected, within the limits imposed by law.
• Access your records by request, in accordance with the Privacy Act 1988 and the Freedom of Information Act of 1982. A copy of our Privacy Policy is available at https://findplan.com.au/privacy-policy-find-plan/ or upon request.

Your Responsibilities as a Find Plan NDIS Plan Management Client

In return, Find Plan NDIS Plan Management asks that you:

• Respect the privacy and confidentiality of other client and Staff.
• Treat other Find Wellbeing clients and staff in a respectful manner.
• Ensure that you are not under the influence of alcohol or other drugs, and/or not behaving in a way which makes delivery of service difficult or dangerous.
• Do not intentionally spread misinformation, or provide incorrect or misleading advice, that prevents or deters others from accessing Find Plan NDIS Plan Management services.
• Honor agreements made with Find Plan NDIS Management about service and provision of care. Feedback and Complaints
• Find Plan NDIS Plan Management welcomes and values your feedback as it assists to improve the service we offer you. Feedback or health complaints can be provided in the following ways:
• Contact Find Plan NDIS Plan Management by calling 1300883830 open from 8am-5pm, Mondays- Friday
• Visit https://findplan.com.au/contact